Shipping policy
Shipping Policy
At P•TAL, every order is packed with care and shipped with the same attention to detail that goes into crafting our products. We work with trusted logistics partners across India to ensure a smooth and reliable delivery experience.
1. Shipping Coverage
We currently deliver across PAN India through leading courier and logistics partners. Our teams work closely with our shipping partners to ensure your order reaches you safely and in excellent condition.
2. Shipping Charges
We offer **free shipping across India** on all orders placed on P•TAL.
There are no hidden shipping fees at checkout.
3. Order Processing & Dispatch
Most orders are processed and dispatched within **1–3 business days** after confirmation.
Please note:
* Orders placed on weekends or public holidays are processed on the next working day.
* During festive periods, sale events, or high-demand seasons, dispatch timelines may be slightly extended. Our team will keep you informed with timely updates regarding your order status.
Once your order is shipped, you will receive:
* An SMS confirmation
* An email confirmation
* Your tracking number and tracking link
This allows you to stay updated on your shipment status in real time.
4. Delivery Timelines
We strive to deliver your order within the estimated delivery timeline communicated at checkout. Delivery timelines may vary depending on your location and courier partner availability.
While we make every effort to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, including:
* Weather conditions
* Transport disruptions
* Regional restrictions
* High order volumes
* Operational or logistical exigencies
In such situations, our team will keep you informed with timely updates.
5. OTP-Based Delivery for Prepaid Orders
For enhanced security and successful handover, prepaid orders may require an OTP (One-Time Password) at the time of delivery.
We request customers to:
* Ensure the mobile number entered while placing the order is active and accessible
* Keep the phone handy during the expected delivery window
* Share the OTP with the delivery partner only upon receiving the package
Failure to provide the OTP may result in delayed or unsuccessful delivery attempts.
6. Packaging & Handling
As a handcrafted premium brand, we take special care in packaging every order securely to minimize the risk of damage during transit.
In the rare event of:
* A damaged product
* A missing item
* An incorrect product was received
An **unboxing video recorded from the moment the sealed package is opened is mandatory** for us to review and process any claim or support request.
We recommend that customers inspect the package carefully upon delivery and retain the original packaging until the issue is resolved.
7. Delivery Attempts
Our courier partners will make up to **3 delivery attempts** before the shipment is returned to origin.
If you are unavailable during delivery:
* The courier partner may contact you directly
* A re-delivery attempt may be scheduled based on courier policies
Incorrect or incomplete address details may lead to delivery delays or failed deliveries.
8. Need Assistance?
We’re always happy to help.
For any shipping-related queries, tracking support, or delivery assistance, please contact us at:
📧 Email: contact@ptal.in
📱 Grievance Calls & WhatsApp: +91 97403 57742
📞 Sales Calls & WhatsApp: +91 98763 95132
Our support team will be glad to assist you.
