Brass Patili / Degchi - Naturally Non Stick , Non Toxic, Teflon Free

Brass has been a part of heritage cooking in Indian households for a long time. The qualities of copper and zinc make this the perfect choice for healthy cooking. The Brass patili (also known as Degchi) is the most desirable products for daily usage, keeping food free from infections and leading to food preparation that defines healthy living. 

The tin-coated non-stick cookware is the friend we all seek in our kitchens! Join us as we go hand-in-hand with heritage legacy and contemporary health.

Additional information

FAQs

Did you know/Interesting Facts?

Manufacturer Details:

Name: Karshini Artysun Private Limited. 

Address: Plot No. 249, HSIIDC Alipur ,barwala,Panchkula,haryana -134118

Customer Care Number: +91 73146 20881

WhatsApp Number: +91 97403 57742

Customer Care / Grievances Details:

Name: Kirti Dhiman 

Designation: Customer Care Executive

Number: +91 73146 20881

Email: contact@ptal.in

Days and Timings: Monday to Saturday | 10 AM to 6 PM

Return/Refund Policy:

Processing orders of handcrafted products involve days of efforts put in by our artisans and our order processing team. We do not accept returns for orders where the product does not match your satisfaction but is perfect in terms of quality, sizes and other details mentioned on our website. Also once the package is dispatched from our warehouse, its highly dependent on the courier partner, if any delays in delivery please stay patient.

If there are any defects or transit damages in the products, we will accept an exchange of an unused product only if the intimation is done from your end within 2 days after the delivery is executed. Once we receive the returned item, we will process your new order.

Please allow 1-2 weeks post the date of return request for your exchange to be processed. If there are any possibilities of refund in case of damages in shipping, we will refund the amount in 5-7 days after receiving back the damaged product.

P-TAL will not issue returns & exchanges for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

In the unlikely event that an item is returned to us in an unsuitable condition other than the reason provided by you for exchange, we may have to send it back to you without processing any refunds or compensation. All goods will be inspected on return.

Fees chargeable: INR 50 extra on all COD orders

Send returns to this address:

P-TAL Headquarters
249, HSIIDC Rd, Barwala Industrial Estate, Alipur, Barwala, Haryana 134118

Country of Origin: India

Shipping Policy

Each of our pieces is handcrafted with love by artisans from across India. Our products are neither machine-made nor mass-produced; they are created using natural materials and traditional techniques. This means that every item is unique in its way, and no two products will be the same. As a result, there might be occasional delays or challenges in production and delivery.

We are dedicated to delivering your new utensils after they have been carefully finished, thoroughly quality-checked, and securely packaged for transport. We'll stay in touch with you throughout the process and address any challenges that come up. Your new utensils represent the combined effort and care of many talented individuals.

• You will receive a SMS and email with the tracking AWB number once your order is dispatched. Click on that to check your package’s current location. 
• We ship to all the locations served by DHL Express and Bluedart.
• Our delivery partners will try thrice, then it'll come back to us and your order will stand cancelled, Please ensure you provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order smoother.
• While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
• For Residences/ Offices situated on ground floor, products would be handed over to doorstep
• Shipping/conveyance charges are calculated as per weight & country. Pls e-mail your selection to contact@ptal.in for us to get you an exact quote for international shipping charges from our courier partners. No conveyance, postage, handling and return shipping charges.
• Please read all the descriptions carefully because we don’t accept exchanges and returns in international orders. Customs are applicable as per originals and are payable by the customer at the time of delivery.

Return Policy

Before you return a product, please keep in mind that each of our items is thoughtfully handcrafted by skilled artisans of India. These products are not machine-made or mass-produced; they are fashioned using natural materials and traditional techniques, making each piece unique and special.

• Please read all the descriptions carefully because we don’t accept exchanges and returns in international orders. Customs are applicable as per original and are payable by the customer at the time of delivery.
• We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us an unboxing video or photo of the damaged product within 24 hours of receiving your order. We will replace the same product immediately and there are no additional shipping charges that you would need to pay. 
• If for some reason you are not completely satisfied with the product(s) you’ve received, we are happy to accept returns within 7 days of order delivery and issue credit notes/replacements, provided that the products are unused.
• For order cancellations, we require notification via email within 6 hours of placing the order. Once the order has been shipped, cancellations cannot be accepted.
• Exchange of products within 7 days in case of damaged products, provided that the products are unused.

Grievance redressal mechanism

P-Tal aims to be the most customer-centric company, dedicated to providing the best experience to our customers. If you believe we can improve our services, please reach out to us through the touchpoints below, and we will be glad to assist you.

Understanding Grievances

A grievance refers to any issue related to a product or service availed by the customer from the P-Tal platform, for which the customer is seeking resolution.

Contact Us

If you would like to speak to us directly, through the following ways: 

Phone: +91 73146 20881

WhatsApp: +91-97403 57742

Email: contact@ptal.in

Steps to Address Grievances

1. Contact Us 

• Click on the "Contact Us" tab on our website.
• This will direct you to the P-TAL Help Center 

2. Fill in all the required details along with your message

• Please mention your name, date of order, order ID and concisely explain the issue you’re facing.

3. Submit Your Query:

• Submit your query or complaint for resolution by pressing send.

Escalation Process

If your query or complaint is not resolved and needs to be escalated, as per applicable laws, P-Tal has appointed a Grievance Officer to address such issues. 

You can contact our Grievance Officer at +91-73146 20881

We are committed to providing fair treatment to our customers and resolving grievances in a timely and efficient manner. Thank you for choosing P-TAL.